Effective Date: July 5, 2025

At Play Luxury, we are committed to delivering your order promptly and safely. This Shipping & Delivery Policy outlines the key terms related to shipping methods, delivery times, and fees for all orders placed on https://play-luxury.com.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order has been processed, you will receive an email with tracking details (if applicable).

2. Shipping Within Egypt

We offer delivery across all governorates of Egypt.

  • Cairo & Giza: Estimated delivery time is 1–2 working days.
  • Other Cities: Delivery may take 2–4 working days, depending on the region.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location. We may offer free shipping promotions on certain orders or during specific campaigns.

4. Delays

While we strive to meet the estimated delivery timelines, delays can occur due to:

  • Courier issues
  • Public holidays
  • Weather conditions
  • Remote delivery areas

We are not responsible for delays caused by third-party courier services but will support you in tracking and resolving any issues.

5. International Shipping

Currently, we do not offer international shipping. We only deliver within Egypt. For future updates, please check back on this page or subscribe to our newsletter.

6. Delivery Address

Please ensure that your shipping address is complete and accurate. We are not responsible for packages lost or delayed due to incorrect or incomplete address details.

7. Undeliverable Packages

If your order is returned to us due to an incorrect address, failure to collect, or refusal of delivery:

  • We will contact you to arrange a re-delivery.
  • Additional shipping charges may apply.

8. Questions?

If you have any questions or concerns about shipping, please contact us:

Play Luxury
Email: support@play-luxury.com
Website: https://play-luxury.com